Technical support team lead
Jornada: Tiempo completo
Departamentos: La Libertad
Ciudades: Antiguo Cuscatlán
Descripción de la oportunidad laboral
Supports all areas in the delivery of the IT services, and ensures all activities done by the on-field tech support team are well recorded and documented. Works together with all IT areas to continuously improve and upgrade techniques for IT assets configuration and follows a preventive approach to reduce incidents that negatively affect the business.
Maintain an effective and efficient IT tech support service across the company.
Build strong relationships with internal customers & external partners
Ensure effective and robust procedures are in place for IT assets control, deploy, maintenance & support
Build & execute plans for all on-field preventive activities (stores & warehouses)
Understand business needs in order to recommend actions to prevent or correct IT incidents and problems
Computer Science Engineer or equivalent degree – Required
Minimum 5 years of experience as leader of IT teams and similar positions
Strong technical knowledge in Operating Systems (Windows & Linux), Networks (LAN & WLAN), Collaboration tools (O365), and System utilities
Strong communications skills, both written and verbal – English.
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