Support center specialist

   

Jornada: Tiempo completo

Ubicación

Departamentos: La Libertad, San Salvador


Descripción de la oportunidad laboral

The Support Center Specialist provides support to users efficiently and accurately, solving basic to medium technical problems and providing support for all assigned areas.

Responsibilities:

  • Solve tickets placed by users in a timely manner.
       - Ability to solve 30-35 daily incidents.
       - Receive and handle 10 to 15 inbound daily calls.
       - Handle 30 to 35 outbound daily calls to close incidents or provide solutions. 
  • Provide first level response to requests for technical assistance
  • Provide support for local and remote computers, tablets, smartphones, servers, printers, and common applications.
  • Support and maintain user accounts through active directory, rights included, permissions and groups affected
  • Perform other related tasks as necessary to support constant changing business needs.
  • Objective achievement oriented
       - Adherence to KPIs
       - Adherence to schedules
       - Adherence to workload

Requirements:

  • Advanced to medium English - Highly required.
  • Technical related careers studies.
  • Preferable Technical support call center experience
  • Flexibility to work under a fast pace call center environment.
  • Ability to work with rotating schedules (Nightshift / weekends / holidays)
  • Experience with MS Office Suite, Office 365, SCCM, use of Active Directory.Ability to explain technical issues clearly.
  • Good verbal and written communication.
  • Customer Service oriented.


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